This article elaborates on Singapore's Hospital to Home program and care model, and its supporting AI model for multiple readmission prediction, in the following ways: by providing updates on supporting information systems, by reporting on customer engagement and related service delivery outcomes, by sharing three categories of lessons learned, by highlighting how this effort supported broader Covid-19 response efforts, and by commenting on how the experiences from running this program since 2017 are expected to contribute to the next wave of Singapore's public healthcare efforts from 2023 onwards.

During the COVID-19 pandemic, online service provided an effective way for health service delivery among PLHIV. Our study highlights that online services can be effectively used to meet the ongoing demands of PLHIV, and the viral load suppression rate was lower for those who did not use online services than those who ever used among PLHIV who had received ART for less than 1 year.

Quality of life at work is an important and widely discussed concept in the literature. Several instruments can be used to measure it, but with regard to healthcare and social services, the existing instruments are not well known. A review of available instruments intended to capture the quality of life of healthcare and social services workers is necessary to better assess their working conditions and promote programs/guidelines to improve these conditions.