AN INVESTIGATION OF THE RELATIONSHIPS AMONG LEADER AND FOLLOWER PSYCHOLOGICAL CAPITAL, SERVICE CLIMATE, AND JOB PERFORMANCE
We thank the Action Editor, Frederick Morgeson, and three anonymous reviewers for their insightful comments and suggestions regarding this manuscript. All remaining errors are ours.
Abstract
Using a sample of 79 police leaders and their direct reports (264 police followers), this study investigated the relationships of leader and follower psychological capital, service climate, and job performance. Hierarchical linear modeling (HLM) results revealed that leader psychological capital was positively related to follower performance, with this relationship mediated by follower psychological capital. We also found that the follower psychological capital-performance relationship was moderated by service climate such that the relationship was stronger when service climate was perceived to be high versus low. Finally, exploratory HLM analyses indicated that leader and follower psychological capital interacted to positively predict rated performance. We discuss implications of these findings, limitations, and directions for future research.
REFERENCES
- Aiken LS, West SG. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park , CA : Sage.
- Arnold JA, Arad S, Rhoades JA, Drasgow F. (2000). The empowering leadership questionnaire: The construction and validation of a new scale for measuring leader behaviors. Journal of Organizational Behavior, 21, 249–269.
- Avey JB, Luthans F, Youssef CM. (2010). The additive value of positive psychological capital in predicting work attitudes and behaviors. Journal of Management, 36, 430–452 doi: 10.1177/0149206308329961.
- Avolio BJ. (2007). Promoting more integrative strategies for leadership theory building. American Psychologist, 62, 25–33.
- Avolio BJ, Gardner WL, Walumbwa FO, Luthans F, May DR. (2004). Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors. Leadership Quarterly, 15, 801–823.
- Avolio BJ, Luthans F. (2006). The high impact leader: Moments matter for accelerating authentic leadership development. New York : McGraw-Hill.
- Avolio BJ, Walumbwa FO. (2006). Authentic leadership: Moving HR leaders to a higher level. In JJ Martocchio (Ed.), Research in personnel and human resources management ( Vol. 25, pp. 273–304). Amsterdam : Elsevier.
- Bandura A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological Review, 84, 191–215.
- Bass BM, Avolio BJ. (2000). Multifactor leadership questionnaire: Manual leader form, rater, and scoring key for MLQ (Form 5x-Short). Redwood City , CA : Mind Garden.
- Bass BM, Bass R. (2008). The Bass handbook of leadership; Theory, research and managerial applications. New York : Free Press.
- Blau PM. (1964). Exchange and power in social life. New York : Academic Press.
- Bliese PD. (2000). Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. In KJ Klein, SWJ Kozlowski (Eds.), Multilevel theory, research and methods in organizations: Foundations, extensions, and new directions (pp. 349–381). San Francisco : Jossey-Bass.
- Bono JE, Colbert A. (2005). Understanding responses to multisource feedback: The role of core self-evaluations. Personnel Psychology, 58, 171–203.
- Bono JE, Ilies R. (2006). Charisma, positive emotions and mood contagion. Leadership Quarterly, 17, 317–334.
- Brown ME, Treviño LK, Harrison DA. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97, 117–134.
- Cameron KS, Dutton J, Quinn R. (2003). Positive organizational scholarship: Foundations of a new discipline. San Francisco : Berrett-Koehler.
- Carmeli A, Ben-Hador B, Waldman DA, Rupp DE. (2009). How leaders cultivate social capital and nurture employee vigor: Implications for job performance. Journal of Applied Psychology, 94, 1553–1561.
- Carr JZ, Schmidt AM, Ford JK, DeShon RP. (2003). Climate perceptions matter: A meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes. Journal of Applied Psychology, 88, 587–619.
- Chan D. (1998). Functional relations among constructs in the same content domain at different levels of analysis: A typology of compositional models. Journal of Applied Psychology, 83, 234–246.
- Ehrhart MG. (2004). Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57, 61–94.
- Fredrickson BL. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56, 218–226.
- Fredrickson BL. (2009). Positivity. New York : Crown.
- Gardner WL, Avolio BJ, Luthans F, May DR, Walumbwa FO. (2005). “Can you see the real me?” A self-based model of authentic leader and follower development. Leadership Quarterly, 16, 343–372.
- Hackman R. (2009). Potential perils of POB. Journal of Organizational Behavior, 30, 308–322.
- Hannah ST, Uhl-Bien M, Avolio BJ, Cavarretta FL. (2009). A framework for examining leadership in extreme contexts. Leadership Quarterly, 20, 897–919.
- Hannah ST, Woolfolk RL, Lord RG. (2009). Leader self-structure: A framework for positive leadership. Journal of Organizational Behavior, 30, 269–290.
- Harrison SJ. (1998). Police organizational culture: Using ingrained values to build positive organizational improvement. Retrieved from http://www.pamij.com/harrison.html.
- Heilman ME, Block CJ, Lucas JA. (1992). Presumed incompetence? Stigmatization and affirmative action efforts. Journal of Applied Psychology, 77, 536–544.
-
Hess ED,
Cameron KS. (2006). Leading with values: Positivity, virtue, and high performance.
Cambridge
: Cambridge University Press.
10.1017/CBO9780511753770 Google Scholar
- Hobfoll S. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6, 307–324.
- Hofmann DA, Morgeson FP, Gerras SJ. (2003). Climate as a moderator of the relationship between leader-member exchange and content specific citizenship: Safety climate as an exemplar. Journal of Applied Psychology, 88, 170–178.
- Ibarra H. (1999). Provisional selves: Experimenting with image and identity in professional adaptation. Administrative Science Quarterly, 44, 764–791.
- Ilies R, Morgeson FP, Nahrgang JD. (2005). Authentic leadership and eudaemonic well-being: Understanding leader-follower outcomes. Leadership Quarterly, 16, 373–394.
- James LR, Demaree RG, Wolf G. (1984). Estimating within-group inter-rater reliability with and without response bias. Journal of Applied Psychology, 69, 85–98.
- Judge TA, Bono JE, Ilies R, Werner M. (2002). Personality and leadership: A qualitative and quantitative review. Journal of Applied Psychology, 87, 765–780.
- Kacmar KM, Collins BJ, Harris KJ, Judge TA. (2009). Core self-evaluations and job performance: The role of the perceived work environment. Journal of Applied Psychology, 94, 1572–1580.
- Kenny DA, Kashy DA, Bolger N. (1998). Data analysis in social psychology. In D Gilbert, ST Fiske, G Lindzey (Eds.), Handbook of social psychology ( Vol. 1, pp. 233–265). New York : McGraw-Hill.
- Law KS, Wong C, Mobley WH. (1998). Toward a taxonomy of multidimensional constructs. Academy of Management Review, 23, 741–755.
- Liao H, Chuang A. (2007). Transforming service employees and climate: a multilevel, multisource examination of transformational leadership in building long-term service relationships. Journal of Applied Psychology, 92, 1006–1119.
- Liden RC, Wayne SJ, Zhao H, Henderson D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. Leadership Quarterly, 19, 161–177.
- Luthans F, Avey JB, Avolio BJ, Peterson SJ. (2010). The development and resulting performance impact of psychological capital. Human Resource Development Quarterly, 21, 41–67.
- Luthans F, Avolio BJ. (2003). Authentic leadership: A positive developmental approach. In KS Cameron, JE Dutton, RE Quinn (Eds.), Positive organizational scholarship (pp. 241–261). San Francisco : Barrett-Koehler.
- Luthans F, Avolio BJ, Avey JB, Norman SM. (2007). Positive psychological capital: Measurement and relationship with performance and satisfaction. Personnel Psychology, 60, 541–572.
-
Luthans F,
Avolio BJ,
Walumbwa FO,
Li W. (2005). The psychological capital of Chinese workers: Exploring the relationship with performance.
Management and Organization Review, 1, 247–269.
10.1111/j.1740-8784.2005.00011.x Google Scholar
- O’Neill JW, Harrison MM, Cleveland J, Almeida D, Stawski R, Crouter AC. (2009). Work–family climate, organizational commitment, and turnover: Multilevel contagion effects of leaders. Journal of Vocational Behavior, 74, 18–29.
- Peterson C, Seligman M. (2004). Character strengths and virtues. New York : Oxford University Press.
- Peterson SJ, Walumbwa FO, Byron K, Myrowitz J. (2009). CEO positive psychological traits, transformational leadership, and firm performance in high technology start-up and established firms. Journal of Management, 35, 348–368.
- Podsakoff PM, MacKenzie SC, Lee J, Podsakoff NP. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903.
- Raudenbush SW, Bryk AS. (2002). Hierarchical linear models: Applications and data analysis methods ( 2nd ed.). Thousand Oaks , CA : Sage.
- Schneider B. (1987). The people make the place. Personnel Psychology, 40, 437–454.
- Schneider B, Ehrhart MG, Mayer DM, Saltz JL, Niles-Jolly K. (2005). Understanding organization-customer links in service settings. Academy of Management Journal, 48, 1017–1032.
- Schneider B, Salvaggio AN, Subirats M. (2002). Climate strength: A new direction for climate research. Journal of Applied Psychology, 87, 220–229.
- Schneider B, White SS, Paul MC. (1998). Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology, 83, 150–163.
- Sobel ME. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. In S Leinhardt (Ed.), Sociological methodology (pp. 290–312). Washington , DC . American Sociological Association.
- Stajkovic AD. (2006). Development of a core confidence—higher order construct. Journal of Applied Psychology, 91, 1208–1224.
- Sy T, Côté S, Saavedra R. (2005). The contagious leader: Impact of the leader's mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295–305.
- Walumbwa FO, Avolio BJ, Gardner WL, Wernsing TS, Peterson SJ. (2008). Authentic leadership: Development and validation of a theory-based measure. Journal of Management, 34, 89–126.
- Walumbwa FO, Avolio BJ, Zhu W. (2008). How transformational leadership weaves its influence on individual job performance: The role of identification and efficacy beliefs. Personnel Psychology, 61, 793–825.
- Walumbwa FO, Hartnell CA, Oke A. (2010). Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation. Journal of Applied Psychology, 95, 517–529.
- Walumbwa FO, Luthans F, Avey JB, Oke A. (2009). Authentically leading groups: The mediating role of positivity and trust. Journal of Organizational Behavior, doi: 10.1002/job.653.
- Wang P, Walumbwa FO. (2007). Family-friendly programs, organizational commitment, and work withdrawal: The moderating role of transformational leadership. Personnel Psychology, 60, 397–427.
- Yammarino FJ, Dionne SD, Schriesheim CA, Dansereau F. (2008). Authentic leadership and positive organizational behavior: A meso, multi-level perspective. Leadership Quarterly, 19, 693–707.
- Zohar D. (2000). A group-level model of safety climate: Testing the effect of group climate on microaccidents in manufacturing jobs. Journal of Applied Psychology, 85, 587–596.