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ISSUE INFORMATION

Free Access

Issue Information

  • Pages: 163-165
  • First Published: 18 March 2025

GUEST EDITORIAL

Free Access

Innovations, Technologies, and the Economics of Last-Mile Operations: A Call for Research in Operations Management

Niels Agatz,  Jan C. Fransoo,  Elliot Rabinovich,  Rui Sousa, 
  • Pages: 166-175
  • First Published: 25 February 2025

RESEARCH ARTICLE

Open Access

Last-minute coordination: Adapting to demand to support last-mile operations

Kedong Chen,  Hung-Chung Su,  Kevin Linderman,  William Li, 
  • Pages: 176-194
  • First Published: 15 February 2024
Highlights

  • The inventory turnover of a customer-facing warehouse, like a fulfillment center, declines when the warehouse coordinates with a larger number of other warehouses to adjust their inventory in response to unforeseen demand shifts.
  • Improved network-level inventory turnover can be achieved through a more centralized coordination network, wherein the majority of last-minute coordination activities are concentrated around central warehouses.
  • Increased demand uncertainty reinforces the existing last-minute coordination relationships among warehouses.

Open Access

Targeting online sales through last-mile delivery platform integration

Kevin H. Park,  Xiaodan Pan,  Martin E. Dresner, 
  • Pages: 195-219
  • First Published: 09 November 2024
Highlights

  • The study analyzes two stages of channel integration between a delivery platform and a retailer of time sensitive and non-time sensitive products.
  • When the online shopper needs to divert from the retailer's website to the delivery platform's website to purchase time-sensitive products, the delivery platform's sales increase.
  • When the shopper can purchase both time-sensitive and non-time-sensitive products from the retailer's website, the retailer's sales increase.
  • After both levels of integration, sales for both the retailer and delivery platform are higher, signaling a win-win result for the partnership.

Faster Deliveries and Smarter Order Assignments for an On-Demand Meal Delivery Platform

Wenzheng Mao,  Liu Ming,  Ying Rong,  Christopher S. Tang,  Huan Zheng, 
  • Pages: 220-245
  • First Published: 20 February 2025

Real-time demands, restaurant density, and delivery reliability: An empirical analysis of on-demand meal delivery

Xiaohan Li,  Xuequn Wang,  Zilong Liu,  Jie Zhang,  Jiafu Tang, 
  • Pages: 246-292
  • First Published: 07 November 2024

AWARD ANNOUNCEMENT

Free Access

Gomory Award Highlights the Impact of Industry Studies Research at JOM

John Paul MacDuffie, 
  • Pages: 293-297
  • First Published: 05 March 2025