Volume 28, Issue 7 pp. 1570-1577
ORIGINAL ARTICLE

Impact of WeChat-based 'three good things' on turnover intention and coping style in burnout nurses

Yu-Fang Guo RN, PhD

Yu-Fang Guo RN, PhD

Associate Researcher

School of Nursing, ShanDong University, Jinan, China

Nursing Psychology Research Center of Xiangya Nursing School, Central South University, Changsha, China

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Virginia Plummer RN, BN, PhD

Virginia Plummer RN, BN, PhD

Associate Professor

School of Nursing and Midwifery, Faculty of Medicine, Nursing and Health Sciences, Monash University, Melbourne, Vic., Australia

Peninsula Health, Frankston, Melbourne, Vic., Australia

School of Health, Federation University Australia, Berwick, Vic., Australia

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Wendy Cross RN, MEd, PhD

Wendy Cross RN, MEd, PhD

Professor

School of Health, Federation University Australia, Berwick, Vic., Australia

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Louisa Lam RN, BNSc, MPH, PhD

Louisa Lam RN, BNSc, MPH, PhD

Senior Lecturer

School of Health, Federation University Australia, Berwick, Vic., Australia

School of Public Health and Preventive Medicine, Monash University, Melbourne, Vic., Australia

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Jing-Ping Zhang RN, PhD

Corresponding Author

Jing-Ping Zhang RN, PhD

Professor

Nursing Psychology Research Center of Xiangya Nursing School, Central South University, Changsha, China

Correspondence

Jing-Ping Zhang, Nursing Psychology Research Center of Xiangya Nursing School, Central South University, 172 Tong Zi Po Road, Changsha 410013, Hunan, China.

Email: [email protected]

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First published: 29 July 2020
Citations: 9

Funding information

The authors thank the Science and Technology Research Project of Hebei Higher Education Institutions for financial support (QN2018169).

Abstract

Background

Few studies have considered functions of nurses’ positive personality and behaviours on addressing their turnover intention.

Aims

To explore the effects of WeChat-based 'three good things' (3GT) on burnout nurses’ turnover intention and coping styles.

Methods

A randomized controlled trial. 73 nurses were included in the intervention group (n = 33) and the control group (n = 40). The intervention group received WeChat-based 3GT. Turnover intention and coping style were measured before and after the intervention.

Results

WeChat-based 3GT effectively reduced turnover intention and negative coping style (each p < .05). Positive coping style was promoted after the intervention (p < .05). Time effects as well as intervention and time interactions were significant in turnover intention and negative coping style (each p < .05).

Conclusion

Benefits of WeChat-based 3GT on turnover intention and coping style in burnout nurses were found. Nurses experienced lower levels of turnover intention and negative coping style and increased the usage of positive coping style after the intervention.

Implications for nursing management

Nurse managers should incorporate 3GT intervention with popular social communication programmes to improve nurses’ coping strategies towards clinical issues and maintain the stability of nursing teams.

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