Correspondence: Letters
Patient expectations in outpatient care
Z. Awad,
Z. Awad
ENT Department, Northwick Park Hospital, North West London Hospitals NHS Trust, London, UK
Search for more papers by this author J.S. Virk,
J.S. Virk
ENT Department, Northwick Park Hospital, North West London Hospitals NHS Trust, London, UK
Search for more papers by this author A. Singh,
A. Singh
ENT Department, Northwick Park Hospital, North West London Hospitals NHS Trust, London, UK
Search for more papers by this author
Z. Awad,
Z. Awad
ENT Department, Northwick Park Hospital, North West London Hospitals NHS Trust, London, UK
Search for more papers by this author J.S. Virk,
J.S. Virk
ENT Department, Northwick Park Hospital, North West London Hospitals NHS Trust, London, UK
Search for more papers by this author A. Singh,
A. Singh
ENT Department, Northwick Park Hospital, North West London Hospitals NHS Trust, London, UK
Search for more papers by this author
First published: 27 February 2014
No abstract is available for this article.
References
- 1Darzi A. (2008) High Quality Care for All. NHS Next Stage Review Final Report. NHS, http://www.official-documents.gov.uk/document/cm74/7432/7432.pdf
- 2Fitzpatrick R. (1991) Surveys of patients satisfaction: I-Important general considerations. BMJ 302, 887–889
- 3Rao J.K., Weinberger M. & Kroenke K. (2000) Visit-specific expectations and patient-centered outcomes: a literature review. Arch. Fam. Med. 9, 1148–1155
- 4Rozenblum R., Lisby M., Hockey P.M. et al. (2011) Uncovering the blind spot of patient satisfaction: an international survey. BMJ Qual. Saf. 20, 959–965
- 5Thiedke C.C. (2007) What do we really know about patient satisfaction? Fam. Pract. Manag. 14, 33–36
