Speech-Language Pathologists’ Experiences on Telepractice in Children With Autism Spectrum Disorder in India—A Qualitative Study
Funding: The authors received no specific funding for this work.
ABSTRACT
Introduction
The present study aimed to understand the experiences of speech-language pathologists (SLPs) on the use of telepractice for children with Autism Spectrum Disorder (ASD) in India.
Method
Data were collected through in-depth interviews with 16 SLPs who were practising in India. The data were analyzed using an inductive thematic analysis approach, and the results revealed three major themes: Use of telepractice for children with ASD, clinician related factors influencing telepractice, child related factors influencing telepractice and respective sub-themes.
Results
The results of our study revealed key insights regarding the essential prerequisites and certain factors influencing telepractice for children with ASD. These include the development of comprehensive training courses for both clinicians and parents, addressing technical challenges to ensure seamless operation.
Conclusion
SLPs offered valuable suggestions for the future of telepractice and detailed its perceived advantages and disadvantages, thereby highlighting the significant benefits of telepractice for the majority of children with ASD, with advice on addressing the challenges encountered. Given the increasing demand for telepractice, there is a need to extend the findings of the study to health professionals working in varied settings and locations.
WHAT THIS PAPER ADDS
- It is known that telepractice is used increasingly to provide speech, language and communication services for a wide range of clients, including children. Recent reports suggest that SLPs in India are using telepractice services for service delivery in children with language impairments, including autism spectrum disorder.
- The findings of the present study shed light on the SLPs’ views on the use of telepractice in ASD based on their experience. The study also informs about the SLPs' current use of telepractice for service delivery, various clinician and child related factors relevant to telepractice, particularly in children with ASD in India. The results also present the scope of telepractice, challenges and future needs of this service delivery method specific to the Indian context. These findings are the first of their kind, given the increasing use of telepractice for children with ASD in India.
- The findings of the study offer several implications of telepractice use in the field of speech language pathology. These implications range from providing infrastructure, facilities, standardized tools, dedicated customized applications, training and imparting education for SLPs in telepractice. Findings of the study also highlight the need for further research in this area to advance knowledge and the evidence base.
1 Introduction
Telepractice is a type of service delivery method where a clinician meets the client remotely for screening, diagnosis, management, consultation and/or education (American Speech Language Hearing Association, ASHA, n.d.). It could either be delivered as a major form of service delivery or be provided along with in-person (traditional face-to-face) services, known as hybrid service delivery.
In speech-language pathology, telepractice service delivery is relatively new and emerging. Recent evidence suggests that telepractice yields comparable or superior clinical outcomes compared to in-person treatment (Musaji et al. 2021). However, some clinicians recommend using a hybrid approach, combining in-person and telepractice sessions as needed for specific clients. There are several known benefits of telepractice over traditional, direct speech therapy, such as providing convenience, flexibility, safety, efficiency and privacy during sessions, and it is also a reliable and ethically correct way of treatment (Tucker 2012). Although the use of telepractice in speech-language pathology dates back almost four decades, this method of providing services has been adopted more quickly only in recent years. Until a few years ago, only a few speech-language pathologists (SLPs) working in India offered telepractice services (Yashaswini and Rao 2018; Mohan et al. 2017).
While the use of telepractice is gaining acceptance worldwide, its application in children with Autism Spectrum Disorder (ASD) is still under way (American Psychiatric Association 2013). Allen and Shane (2014) used telepractice to assess the communication skills of children with ASD, providing preliminary evidence for this method of evaluation as feasible for these children. Since then, clinicians initiated applying telehealth psychological and behavioural treatments for individuals with ASD as telemedicine developed, improved and continued to gain acceptability (Ellison et al. 2021). Camden et al. (2019) stated that telepractice is typically more effective for children above 6 years of age. Since ASD is a lifetime condition with severe and recurrent developmental consequences, early detection and treatments is crucial (Hyman et al. 2020). Telepractice, therefore, provides better connection between patients, caregivers and medical experts, to manage children with communication difficulties, such as ASD. Telepractice also provides timely evaluations, appropriate assistance and counselling (Howells et al. 2019). It is impressive to note that telepractice has been used by numerous researchers to improve parent-implemented therapies, during the COVID-19 pandemic. As a result, it could be regarded as a suitable means for parent education and coaching to support the language and communication skills of people with ASD, in addition to other developmental disabilities. Remote care through telepractice has the potential to significantly increase the accessibility of consultations by a multi-professional team for people with ASD. It was demonstrated that the telemedicine strategy increases the perception of competence, enhances social communication abilities and results in parental adherence to the intervention (Narzisi 2020). Although, a variety of behaviours such as verbal, nonverbal and social communication skills can be developed with the use of technology in speech therapy for individuals with ASD, the techniques must be personalized and should include accurate and reassuring information for the patient's family (Okoye et al. 2023).
The increasing number of internet users in India presents an opportunity for telepractice to address geographical barriers and enhance the accessibility of speech and language services across the country. There is, however, only limited research evidence regarding the use of telepractice in children with ASD. The current study, thus, aimed to explore the perspective of SLPs regarding the use of telepractice for communication assessment and intervention in children with ASD in India.
2 Methods
The study adopted a descriptive qualitative research design, employing in-depth interviews as the primary data collection method.
2.1 Participants
The study participants included Rehabilitation Council of India (RCI) certified SLPs working in India, having a minimum work experience of 2 years, who employed the telepractice mode of service delivery for children with ASD. Participants for this study were recruited using purposive sampling by reaching out to SLPs working in speech therapy clinics across various regions of India, through email and social media notifications. SLPs who were recently not working with children with ASD and trainee or student SLPs were not included in the study.
2.2 Procedure
The study protocol was reviewed and approved by the Institutional Research Committee and the Institutional Ethics Committee (IEC2:271/2023). The study was registered under Clinical Trials Registry-India (CTRI/2023/10/058440). A semi-structured interview guide (Appendix A) was developed and validated for the study, including two subject experts.
The contact information of SLPs engaged in telepractice was then acquired through professional associations, alumni contacts and speech therapy centres. SLPs practising in India were contacted through flyers on social media and professional groups. Interested SLPs were sent a Google form to get their details and preferred time for the interview. A purposive sampling method was used to recruit SLPs for the study. Prior to the interview, oral consent was obtained from each participant. They were informed about the study objectives, assured of the confidentiality of the information shared and were provided with the structure of the interview. After obtaining participants’ consent, the primary investigator conducted in-depth interviews via a virtual video recorded meeting, scheduled at their convenience. The interview was conducted using questions from the prepared interview guide. Based on the SLP's responses, additional probes were used to obtain in-depth information. Additional questions were asked based on the SLPs’ answers to confirm their response. Each interview lasted for approximately 35–40 min. All interviews were conducted in English using an online audio-video platform (Google Meet and Zoom), while the ScreenRec application was used to record all interviews.
2.3 Coding and Analysis
The data obtained from all interviews was analyzed using an inductive thematic analysis approach. The 6-phase steps of analysis were followed (Barun and Clarke 2006). The collected data was anonymized to ensure confidentiality and privacy. The video recordings obtained were reviewed and transcribed by the primary investigator. The transcripts were reviewed and verified by co-investigators for accuracy and reliability. The transcripts were carefully reviewed and an initial set of codes was generated. SLPs' statements were interpreted based on the context and codes that shared a common meaning were combined. The first and corresponding authors conducted independent coding of the data. The codes obtained were compared and any discrepancies were discussed and resolved within the research team, resulting in the creation of a final code list. Subsequently, themes and sub-themes were derived from the code list and further refinement was achieved through discussions with co-investigators. The results were interpreted through discussions within the research team. In the final presentation of results, participant identities were anonymized. Any personal identifiable information, such as names, workplace details or location identifiers, was eliminated throughout the transcription process. SLPs were provided with anonymized labels (e.g., P1, P2) in place of their names. All data files were password-protected and were shared only within the research team.
3 Results
A total of 26 SLPs were contacted, of which 23 SLPs consented to participate in the study. Interviews were completed on 16 SLPs, as other SLPs either could not provide time for the interview or were unavailable. Data saturation was observed by the 14th participant, although two more interviews were conducted to confirm the same. In total, 16 transcripts were coded and analyzed to derive the results. Table 1 below presents the demographic information of all participants in the study. Table 2 displays the identified themes and their corresponding subthemes, following the data analysis.
Participant no. | Qualification | Work area | Work experience with ASD (in years) | Location of work area | Experience in using telepractice for ASD (in years) |
---|---|---|---|---|---|
P1 | Undergraduate | Private | 3 years | Mangalore, Karnataka | 2.5 |
P2 | Undergraduate | Government | 9 years | Malappuram, Kerala | 2 |
P3 | Undergraduate | Private | 3 years | Mangalore, Karnataka | 3 |
P4 | Graduate | Private | 7 years | Thrissur, Kerala | 2 |
P5 | Graduate | Private | 7 years | Coimbatore, Tamil Nadu | 3 |
P6 | Undergraduate | Private | 4 years | Ernakulam, Kerala | 4 |
P7 | Graduate | Private | 6 years | Trivandrum, Kerala | 4 |
P8 | Graduate | Private | 10 years | Trivandrum, Kerala | 3 |
P9 | Graduate | Private | 3 years | Chennai, Tamil Nadu | 3 |
P10 | Undergraduate | Private | 3.3 years | Kottayam, Kerala | 3 |
P11 | Graduate | Private | 5 years | Mumbai, Maharashtra | 2.5 |
P12 | Graduate | Private | 3 years | Bangalore, Karnataka | 2 |
P13 | Graduate | Private | 10+ years | Kollam, Kerala | 2 |
P14 | Graduate | Private | 5 years | Bangalore, Karnataka | 3 |
P15 | Graduate | Private | 4.5 years | Calicut, Kerala | 3 |
P16 | Graduate | Private | 9 years | Kodagu, Karnataka | 4 |
SL no. | Theme | Sub-themes |
---|---|---|
1. | Use of telepractice for children with ASD | Online platform/tools used |
Handling technical issues during the session | ||
Selection of goals | ||
Duration of each session | ||
Need for parent training/guidance | ||
Relative role of clinician versus parent | ||
Future of telepractice | ||
Pros and cons of telepractice | ||
2. | Clinician related factors influencing telepractice | Need for SLP training |
Choice between online and offline mode | ||
Clinician satisfaction | ||
3. | Child related factors influencing telepractice | Criteria for selection of children for telepractice |
Frequency of sessions | ||
Rapport building | ||
Childs ability/skills | ||
Need for breaks during the session |
4 Theme 1: Use of Telepractice for Children With ASD
The first theme reports information regarding the use of telepractice by SLPs in India. Following subthemes emerged under this theme:
4.1 Online Platform/Tools Used
While most SLPs reported online tools only for telepractice, some of the SLPs mentioned the use of both online and offline tools in their practice. SLPs elaborated on their preferred platforms for telepractice, with Zoom, WhatsApp and Google Meet as the most used, with a preference for Google Meet. One of the SLPs said: ‘I was using Zoom for a very long time, but then we had the issues with, 40-minute thing and everything. Now I use Google Meet. So, there's no time limit. Even though I still… do prefer Zoom over Google Meet because of the way the screen share and everything was way handier and easier, but still, I switched to Google Meet, I think a couple of months ago’ P(16).
Few of the SLPs reported use of the WhatsApp platform for telepractice. ‘One. Google Meet am using. And WhatsApp video call can be used now. Now screen sharing is there,… Google Meet, usually these tools, Zoom only rarely. One or two times only I have used’. P(10)
SLPs discussed numerous online tools that aided in engaging children with ASD during telepractice sessions. One of the participants said: ‘We use bamboozle, boom cards of course, YouTube is great and if the child loves reading…there are many reading websites that we use for world stories and then we have this voots, voots is great we've been using voots for reading out stories and Twink is amazing for worksheets and resources and then we also have story books. Canada, world wall, story sequencing .there's something called as tiny tap. okay. so we use, and we use a lot of individualized resources’. (P11)
4.2 Handling Technical Issues During the Session
The primary challenges experienced by SLPs and parents were related to technical issues. Most SLPs concurred that telepractice relies heavily on a robust internet infrastructure for both SLPs and parents. Where one of the participants said, ‘I do sometimes because the other side also they need to have the internet right. There shouldn't be any network issues and the same with me. So that kind of technical issues happens occasionally, not always… Apart from that, not really. Yeah, like audio issues or any kind of network problems. Those are mostly the technical issues’ P(14).
SLPs reported that if technical errors occur, compensatory sessions or a home plan were provided. ‘At times, if the network is not working, they will send me a prime message saying that, no, I wouldn't be able to do a session as such because the network is not good. But we try to see if we can give that session the next day or just, give another shot for that session.’ P(1)
4.3 Selection of Goals
SLPs expressed varied approaches towards the selection of goals for telepractice sessions. Some SLPs focused on goals achievable solely through telepractice, while others incorporated goals suitable for both offline and online modes. One of the SLPs reported, ‘It's very child specific. I cannot say it very generically to that. Whatever practice I take for a traditional or an offline session, the same goals I will apply here, I think, I don't think there's any change in that. Specific to teletherapy that I'll take? Nothing’ P(16).
Some SLPs reported that goals targeted offline can also be addressed in online mode. ‘I think you can start at any of the goals that you want. As in, you whatever you are doing in the in-person session, same thing can be targeted online, whether it's communication, reception, expression, all of that. Narration, anything. I think all the goals can be targeted, same thing that you are doing in-person’ P(12). Some other SLPs stated that all goals may not be attainable through online mode, depending on the child. ‘I don't think all the goals we can achieve through telepractice. It's again, it's based on which states that kids are in’ P(7).
4.4 Duration of Each Session
Many SLPs discussed the session duration, indicating that prolonged telepractice sessions can diminish the child's attention span. Therefore, sessions were often designed with activities assigned for the child for a specified time, followed by counselling and parent interactions. Another SLP reported that initially sessions were shorter, gradually increasing in duration over time. Other SLPs believed that session duration was customized according to the child, allocating time for both the child and the parents.
4.5 Need for Parent Training
Most of the SLPs emphasized that training parents is crucial in telepractice, on various aspects such as managing the child, operating the online platform and using online tools during telepractice. SLPs emphasized providing parent training either in a separate session or by integrating it during the online session. ‘Yes, that definitely helps because they need to know when to do things. So, initially, during my session, I counsel them. So, what has to be done, how it has to be done, how they have to stimulate, they have to follow my instructions. Sometimes, I might not hear what the child says, they must repeat it. So, these are some instructions that I'll give them during the first session itself’ P(5). Parents received training even during the session, ‘But after talking to the parents, if the child needs and sometimes if the child is not going to sit, I would end up talking to the parents and doing the parent training program more’ P(12).
4.6 Relative Role of Clinician Versus Parent
SLPs stated that, in telepractice, both the clinician and parents play important roles. While the clinician's role remains equally important in both offline and online modes, the parents’ role is significant and may outweigh that of the clinician in online mode. ‘They have the most important role in telepractice. They are doing the therapies seriously. They are the people, you know, people who are putting that into action. We are just guiding them, and they are putting that into action’ P(13). Parent involvement is more online when compared to offline, as they need to be present with the child. ‘I would say mothers, the parents' involvement is required much more than the offline. Here because offline most of the time, if during the session, the parents might be sitting outside and we just give them the last five minutes and just explain what is being done…So online requires much more parent involvement because they have to be there during the session. They must understand what is being taught and they have to incorporate the same thing all throughout the week for the child for the benefits’ P(9).
4.7 Future of Telepractice
SLPs stated that technological advancements for telepractice, especially for the ASD population, necessitates further modifications. It is beneficial for SLPs to possess adequate knowledge of existing tools and employ them creatively. ‘See, I would, in that way, if you see the suggestions, it is difficult to source materials for online. So if there is a platform wherein you can get materials done for online therapy, not the offline ones, For online therapy, you can get the materials or games online, which is there for, you know, or you can maybe a website where you can design your own game, things like that, keeping the child in mind, because every child is different’ P(1). Online mode offers ample tools, which SLPs need to explore further. ‘Apart from that I'm not sure because already there's a lot of resources. there's a lot of things that we can do online already that is you know we have explored a few, there are a few yet to be explored’ P(3). ‘I think most of the clinicians or SLPs are not making use of the technology and they are even reluctant to try that out’ P(7).
An SLP suggested that a unified speech platform with multiple items simplifies resource access. ‘I think our very speech or language-based app or a platform specifically made for this would be a very good idea because that would be nice instead of us going to multiple websites or multiple areas and multiple resources to get what we are trying’ P(15).
4.8 Pros and Cons of Telepractice
SLPs believed that patients would benefit from telepractice. Potential advantages for patients include cost and time savings, increased access, reduced waiting times and greater parent involvement. ‘Pros are convenience for both parties, because the kids are nowadays more inclined to technology, most of them will really work, you can engage with a screen if the therapist is creative. I guess the time that they spent and, you know, the money they spent, the participant, for those who cannot access their sessions, something is better than nothing, right, especially in this case’ P(7). In addition to these benefits noted by the SLPs, there were a few challenges associated with telepractice for children with ASD. SLPs mentioned some of the challenges, including lack of physical contact with the child, technical issues, lack of awareness for parents, social interaction and generalization and sensory challenges. ‘Cons would be first thing they can leave the session anytime anywhere they want okay they'll just go out it's not like an off-line where the child runs and you can go and get the child… network issues if it is there. yes definitely that's a con…other thing is you can't give them a physical approach. that is another con more sensory approach we can just guide them the parents will require a lot more, so if we are for a sensory approach and things like that at times the materials won't be available with the parents you'll have to ask them to get some of the materials, maybe trampoline or play-dough or things like that so material wise, yes for sensory needs kids, that would be a con I would say’ P(1).
5 Theme 2: Clinician Related Factors Influencing Telepractice
This theme presents several clinician related factors that influenced telepractice for children with ASD. The subthemes under this theme were as follows:
5.1 Need for SLP Training
Few SLPs stated that incorporating training during academic years for SLPs would offer more benefits. ‘So, I feel that training should happen there and that should happen from the clinical side as well as from the academic side as well. So, what they've been done in the academic side is going to be shown clinically and clinical side when they have done an online session, if the students can sit and observe and also take part in the online session, they will get an idea’ P(9). Some SLPs believed that creativity is more important than attending formal training for telepractice. ‘I don't think training is required. I think if you're just creative and if your goals that you're planning and your activities are on point, depending on the child, I don't think you need any special training to give telepractice’ P(16).
Other SLPs, not being aware of specific training courses, still acknowledged the importance of training for SLPs before engaging in telepractice. ‘Actually, I really would want but, no, I have no idea about anyone who is. We are all, I mean, most of us just learned it ourselves, but I think, it would be a great idea to have something like that’ P(15).
5.2 Choice Between Online and Offline Modes
When working with children with ASD, many SLPs preferred offline sessions due to the ease of handling the child, more hands-on and better control of sensory issues. ‘Because I always think like if she or he was like with me, or if they are sitting near me, I could handle him properly. But now they are not sitting with me. So, that is the only thing I felt’ P(8). The SLP further added ‘Actually, we can't handle the child because of the less resources. Then, the connectivity issues and the unawareness of the parent, and they uh…like they won't be much cooperative’ P(8). Another SLP reported that progress was much faster in the offline session than online session. ‘I look for effective practice and for progress to be seen more rapidly, I think direct therapies are more feasible actually. Through online therapy in my observation, the progress is very slow, since we have a low technological advance during the scenario’ P(6). Another SLP explained the choice based on the expected outcome, ‘But equally, the outcomes are seen. It's not like there's no outcome seen at all, or it takes time to see the outcome. Nothing that way. How you work offline, how you work online, outcomes are equally fine. It's the way you work’ P(1).
5.3 Clinician Satisfaction
Most of the SLPs felt satisfied with their use of telepractice based on the feedback received from the parents. ‘Hmm…I think around 60 to 70%’ P(1) also let us know why ‘because as I said few clients you just feel that you know they need a more in-person touch uhh…because tele-therapy (can't give you can't I wouldn't say) you can give it for all the ASD kids. If the child has a severe ASD or you know has a lot of behavioral issues with than it's difficult to manage online. They would want an offline first and then go for online… or they would want a more sensory approach first because to get them regulated and then for the online, just to work on few aspects’ P(1).
6 Theme 3: Child Related Factors Influencing Telepractice
In this theme, we discuss various child dependent factors, as follows:
6.1 Criteria for Selection of Children for Telepractice
Some SLPs followed criteria for selecting children with ASD for telepractice, such as age or pre-linguistic skills as a criterion, ‘Generally, ASD children with better prelinguistic skills, they deserve a better improvement through telepractice. This is what I have observed and learned’ P(6). She further added, ‘Actually it would be more helpful, more successful if they come three years and after. Before two years it's okay, it's fine, no problem. It's very playful also, I have seen some cases, it's very nice’ P(6). Other SLPs preferred not to set any criteria for selecting children with ASD for telepractice. They were willing to work with the child through telepractice regardless of their condition or age, ‘No, uh.I don't have any. Before I used to, if you were asking me this one year back, maybe I would have said yes, I would want the child to have a little attention, maybe a little sitting tolerance and everything. But right now, I'm open with all the, like you know, I'm not considering any factors or any checklist, nothing’ P(3).
6.2 Frequency of Sessions
The majority of the SLPs recommended a frequency of two to three telepractice sessions per week for each child with ASD. These sessions are mostly scheduled on alternate days rather than consecutive days. Another SLP supports the idea that session frequency should depend on the child, noting that continuous sessions can lead to a loss of interest ‘It's based completely, it's maximum two to three, nothing more than that’ P(15) and added ‘It's alternate. I choose alternate because I believe that if they are continuous, they are going to lose interest, or it will get too boring for them’ P(15).
6.3 Rapport Building
A few SLPs discussed the approximate amount of time for a child with ASD to adapt to telepractice or to build rapport, emphasizing that this varies for each child. ‘Um…I would say it depends on the child's level. So maximum three, minimum two’ P(9). Adaptation also varied with each child and how well the child knew about the technological aspects ‘Uh…It all depends upon the child I would guess. See for some children who have got you know used to a tab or a laptop, they tend to get adapted much quicker… than children who are kind of new to technology. All of it, kind of varied. But I would say roughly maybe around three sessions or so, okay two to three sessions, they should get adapted because the children now are quite quick’ P(9).
6.4 Child's Ability/Skills
SLPs discussed the impact of various skills of children on telepractice, including minimally verbal children with ASD and those with behavioural issues. They emphasized the importance of parental involvement and the involvement of other professionals such as behavioural therapist or an occupational therapist. Additionally, they suggested incorporating more play-based activities and visually engaging activities. When it comes to a child who has behavioural issues, ‘In that case, all the parents should be along with it. We need the behavioral therapist's support for these children, and they need speech therapy also’ P(4). Another SLP added about scheduled activities for such children, ‘If the child is very restless, its difficult for the child to sit, breaking the sessions into smaller slots would be helpful,. So maybe just making the child to sit for 5 minutes and make him just, look at a particular picture or look at a short video, where he just has to,. look and then point or tell what he has seen and then have the session, you know, after a while. .giving shorter breaks, work on a certain, or part of the goal, till the point where his attention and hyperactivity reduces to a level where he can just sit for 10 minutes and then can work. And then the rest of the goals can be worked at home’ P(9). Non-verbal or minimally verbal child can primarily benefit from online AAC or online communication board, ;We can guide parents have parents’ involvement for those who are non-speaking. we can have AAC,. we can have different modalities, we can provide them or ask the parent to download it,. right positioning, location customization support, different modalities that the child will use AAC, maybe a white board or a communication board’ P(11).
6.5 Need for Breaks During the Session
Some SLPs reported providing sensory breaks during online sessions for the child, while others opted for continuous sessions with no breaks, although using engaging activities during the session. Majority of the SLPs provided breaks, although some did not. ‘Yeah for many children we do need to provide them sensory breaks, if the child, of course for autistic children we can't expect them to interact or sit for too long so we provide sensory breaks, asking the parents to. kind of take the child around, walk around, jump and get back. so of course there are breaks in between’ P(11) further added, ‘so 30 minutes–35 minutes with the child 5 minutes break and then with the parent’ P(11). Schedule based activities where breaks were not provided for the child, ‘Like three goals are like 15–15 minutes each divided. But we will not give up, if he gets frustrated or anything, we will leave for 2 minutes and come back. Or otherwise, we will do the continued session like 45 minutes’ P(10).
While other SLPs offered breaks only when the child became frustrated or bored, utilizing this time for counselling sessions with parents. ‘If needed, if I feel the child is getting too bored or is getting too disinterested or he doesn't want to do a certain activity, I try to insert certain interactive game or I give them… go for a break’ P(9).
7 Discussion
Despite an increase in the use of telepractice, only limited evidence is available on the perception of SLPs regarding the use of telepractice for children with ASD in India. Present study, thus aimed to explore the experiences of SLPs on the use of telepractice for children with ASD in the Indian context, using an in-depth interview with 16 SLPs. Results of our study demonstrated various themes such as the use of telepractice for children with ASD, clinician related factors influencing telepractice and child related factors influencing telepractice.
A few SLPs reported experiencing internet connectivity issues such as video and audio interruptions, inability to share multiple apps due to reduced internet bandwidth and session disruptions. The technical issues experienced during telepractice services influenced a majority of the SLPs in maintaining patient motivation throughout the telepractice service (Kraljevic et al., 2020). Although we have better provisions to support telepractice now than earlier (Mohan et al. 2017), there is still scope for betterment in this regard as supported by our data. SLPs also emphasized the importance of goal selection, noting that the goals chosen for telepractice mirrored those typically addressed in offline sessions, with little variation between the two modes. A few SLPs also advocated for setting goals based on the child's individual level and focus on achievable goals through telepractice. While most SLPs emphasized aligning goals with those used in offline sessions, they also highlighted specific goals, including communication intent, pre-linguistic skills, expressive language, vocabulary and pragmatics. SLPs and parents observed a notable success rate in achieving goals set through telepractice, particularly in enhancing social communication skills, that was supported by the literature (Mohan et al. 2017; Meadan et al. 2016). Telepractice session duration varied based on the child's needs. Some SLPs initially began with shorter sessions, gradually increasing duration, like earlier reports (Aggarwal et al. 2020). Others maintained the duration of the session, due to the attention span of the child. Counselling was integrated during the breaks or within sessions (Mohan et al. 2017). SLPs in our study highlighted the crucial role of parental involvement in telepractice, emphasizing that parents play significant role as they are consistent with the child (Boisvert et al. 2010). SLPs emphasized that in telepractice, parents act as therapists, while clinician provides guidance, a perspective supported by Beiting and Nicolet (2020). Family involvement in telepractice is crucial as caregivers can support and enhance their child's quality of life by fostering stimulating and rewarding environments (Cohn et al. 2000). SLPs also encouraged parental involvement in goal setting, incorporating their concerns into the treatment to ensure alignment with the child's needs, which is supported by Ong (2019). Our findings also validate the several advantages of telepractice for both clinician and parents, including reduced waiting times, improved cooperation between parents and clinicians, flexible work and treatment schedules, travel, cost and time savings and regular follow-up, (Beiting and Nicolet 2020; Blaiser et al. 2013). Although telepractice offers numerous benefits, it also presents several challenges. One notable challenge is the lack of physical presence for assessment and intervention process. Other reported limitations of telepractice include, presence of network issues, parent unfamiliarity with telepractice, certain skills such as pragmatic skills not being achieved effectively through telepractice, clinician's lack of expertise, limited research on telepractice and sensory challenges in children with ASD. SLPs expressed varied views on technological advancements for telepractice. Some SLPs advocated for more technological innovations, especially tailored for children with ASD. Given the increasing technology and wider acceptance, telepractice has its scope to complement the conventional face-to -face service delivery for children with ASD. Findings from this study have implications for improving technological advances, resolving technical issues, as well as parental training and SLPs awareness of telepractice mode of service delivery. In a country like India, telepractice model is very promising given the proportion of trained SLPs to clients and the remote areas with lack of SLP services. There is also a scope for development of telepractice guidelines for SLPs by professional organizations to help practicing clinicians in service delivery.
Clinician-related factors influencing telepractice, as observed from our data, were needed for SLP training, the choice between online and offline mode and clinician satisfaction. The results of our study suggest that, in India, the SLPs have mainly acquired telepractice skills through hands-on experience rather than formal training. The essential requirements for implementing and using telepractice included developing a pre-training for both clinicians and parents, establishing technical infrastructure and acquiring appropriate platforms and tools, supported by Snodgrass et al. (2017). Most SLPs believed that children with ASD show equal improvement of skills in both offline and online sessions. Previous research demonstrated promising and encouraging use of telepractice, showing it to be as effective as traditional face-to-face therapy (Wales et al. 2017). A few of the SLPs believed that progress in online sessions may be slower compared to offline sessions, similar to Sutherland et al. (2019). Despite this, SLPs generally preferred offline over online sessions due to limitations such as technical difficulties, reduced physical contact and sensory issues in children with ASD, as in previous reports (Tucker 2012). Most of the SLPs held a positive opinion about telepractice, noting that nowadays, most parents are working and becoming more accustomed to online platforms, leading to a preference for online sessions due to convenience. One of the SLPs, however, mentioned that telepractice services lacked acceptance in India and it was not as effective as direct face-to-face therapy, due to reasons such as parents’ unfamiliarity with operating online platforms, expectations of faster recovery and challenges in managing sensory issues online. Thus, several parents and SLPs recommended offline sessions, like earlier reports by Kim et al. (2020). Most SLPs in our study, ranging from 70% to 80%, expressed satisfaction with the use of telepractice for children with ASD. Their satisfaction stemmed from the increased parental involvement observed online compared to offline sessions, which agrees with previous reports (Wallisch et al. 2019). Some of the SLPs (about 50 %), although, reported a lower level of satisfaction with telepractice for children with ASD. They cited challenges such as parental dissatisfaction and difficulties in managing children with behavioural issues through telepractice. Findings of this study are encouraging and point towards better acceptance and satisfaction of telemode service delivery in the Indian context. Our results further suggest the need for SLP training in telepractice to be incorporated into the curriculum or delivered as modules or courses for budding SLPs to undertake. There is also a need for training institutions and employers to provide the necessary infrastructure for supporting the telepractice mode of service delivery.
Some SLPs did not establish specific criteria for selecting children with ASD for telepractice sessions. They are willing to provide services to children of any age without restriction. In contrast, some other SLPs had specific criteria in place before starting telepractice for children with ASD. These criteria included the child needing basic comprehension skills, pre-linguistic skills, vocabulary and communication intent, like previous reports of Christopoulou et al. (2022). Most participants suggested that telepractice could be more beneficial for children with ASD who are at least 2 to 2.5 years old. They argued that at this age, the child may demonstrate better sitting behaviour, attention span and communication intent (Gursoy et al. 2022). These participants also endorsed the idea of starting telepractice before the age of 2 years but emphasized that it would primarily involve play-based activities and require increased parental involvement. The participants in our study mostly offered 3 to 4 sessions per week, varying the frequency based on the child's needs. They highlighted the importance of spacing out sessions, opting for alternate days, to maintain the child's engagement and prevent boredom. SLPs expressed different views on how quickly a child could adapt to telepractice. Some SLPs suggested that children familiar with mobile phones or tablets might adapt within 4 to 6 sessions, as observed in the literature (Akamoglu et al. 2018). Most participants incorporated breaks within the sessions, especially for children with ASD, to enhance their concentration. These breaks often included sensory activities or games tailored to the child's interests (Gursoy et al. 2022). Some participants scheduled breaks, making it a goal for the child to request a break during the session. Participants typically allocated approximately 2 to 5 min for breaks during each session. SLPs encountered challenges in managing non-verbal children or those with behavioral issues associated with ASD during telepractice session (Vrinda and Reni 2020). They reported employing various strategies, including visually engaging the child, using AAC for communication, offering sensory breaks as needed and providing counselling to parents. They believed it would be more challenging to manage these children in online sessions (Tucker 2012). A few SLPs found ASD to be the most common and challenging condition encountered when providing telepractice services. This could be attributed to the wide array of coexisting impairments and issues observed within this population (Höglund Carlsson et al. 2013). There is clearly a need for developing evidence or research in India to validate findings from this study and to further research on telepractice for children with ASD. Our findings also provide insights of SLPs’ experiences on use of telepractice in children with ASD from a developing country like India, offering unique opportunities and challenges.
The study is one of its kind to explore the SLPs' views on telepractice in children with ASD in India. The study, albeit insightful, is constrained in its scope. All SLPs in the study were practising clinicians and were skilled and experienced in ASD treatment. Further, participant SLPs in our study were all practising in cities with clients from well-to-do families, thereby limiting the generalization of our findings.
8 Conclusion
Overall, our study findings align with existing literature, suggesting that telepractice can be utilized for both diagnosing and intervening in children with ASD. SLPs are also more confident and comfortable in handling children with ASD through telepractice and they reported receiving positive feedback from parents as well. Findings of our study offer a comprehensive insight into the perspectives of SLPs regarding the use of telepractice specifically for children with ASD, marking the first exploration of its kind in India. Findings of our study encompass various aspects of telepractice in children with ASD, ranging from tools and platforms utilized by SLPs, handling technical challenges, the need for parent training, relative roles of SLPs versus parents, selection of goals, duration of each session, future of telepractice and the pros and cons of telepractice. Various clinician related (need for SLP training, choice between online and offline mode, clinician satisfaction), as well as child related factors (criteria for selection of children for telepractice, age criteria for telepractice, frequency of sessions, rapport building, child's ability/skills, need for breaks during the session) influencing telepractice are also discussed. Further exploration of additional factors essential for telepractice service delivery in India is warranted. Results of the study highlight the need for the development of practical guidelines or curriculum revision for SLPs related to telepractice for children with ASD, as well as the need for improving the infrastructure and training of SLPs in telepractice. It also provides directions for future research, such as in terms of investigating parent perspectives on telepractice.
Conflicts of Interest
No potential conflicts of interest were reported by the authors.
Appendix A
Interview guide
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Can you elaborate on your experience of using telepractice in children with ASD? Could you describe a typical session of yours?
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Please elaborate on the parents or child's experience while using the telepractice mode?
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How much do you think SLPs, as well as parents, should be involved while using the telepractice mode? When compared to offline mode, how much involvement should be present?
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What do you think about the future of telepractice? Do you think any technology or skills need to be updated when it comes to ASD, especially?
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How satisfied are you with the use of telepractice as a mode of communication therapy for children with ASD?
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What do you think are the pros and cons of using telepractice as a mode of therapy for children with ASD?
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Do you plan to continue using telepractice for children with ASD in the future? Why or why not?
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Open Research
Data Availability Statement
Data related to this study will be made available upon request to the corresponding author.