Association between missed appointment and related factors of patients with cancer in a tertiary hospital
Ye Seol Lee
Department of Public Health, Graduate School, Yonsei University, Seoul, Republic of Korea
Institute of Health Services Research, Yonsei University, Seoul, Republic of Korea
Search for more papers by this authorCorresponding Author
Tae Hyun Kim
Institute of Health Services Research, Yonsei University, Seoul, Republic of Korea
Department of Hospital Administration, Graduate School of Public Health, Yonsei University, Seoul, Republic of Korea
Correspondence
T. H. Kim, Department of Hospital Administration, Graduate School of Public Health, Yonsei University, 50-1 Yonsei-ro, Seodaemun-gu, Seoul 120-752, Republic of Korea.
Email: [email protected]
Search for more papers by this authorJuyeong Kim
Department of Public Health, Graduate School, Yonsei University, Seoul, Republic of Korea
Institute of Health Services Research, Yonsei University, Seoul, Republic of Korea
Search for more papers by this authorYe Seol Lee
Department of Public Health, Graduate School, Yonsei University, Seoul, Republic of Korea
Institute of Health Services Research, Yonsei University, Seoul, Republic of Korea
Search for more papers by this authorCorresponding Author
Tae Hyun Kim
Institute of Health Services Research, Yonsei University, Seoul, Republic of Korea
Department of Hospital Administration, Graduate School of Public Health, Yonsei University, Seoul, Republic of Korea
Correspondence
T. H. Kim, Department of Hospital Administration, Graduate School of Public Health, Yonsei University, 50-1 Yonsei-ro, Seodaemun-gu, Seoul 120-752, Republic of Korea.
Email: [email protected]
Search for more papers by this authorJuyeong Kim
Department of Public Health, Graduate School, Yonsei University, Seoul, Republic of Korea
Institute of Health Services Research, Yonsei University, Seoul, Republic of Korea
Search for more papers by this authorSummary
For the hospital administration, 1 major responsibility is to prevent the outflow of existing patients and minimize losses because of the failure of patients with cancer to attend appointments. We analyzed the association between no-show rates and characteristics of patients with cancer at a tertiary hospital in Seoul using patient affair data. Among the 680 190 patients, no-show rates were 4.39% and 3.37% for males and females, respectively. Male patients with colon and rectum, pancreas, and liver cancer had higher no-show rates (5.81%, 5.8%, and 5.1%). Among females, pancreas, colon and rectum, and liver cancer were associated with high no-show rates (5.65%, 5.44%, and 4.92%). For both males and females, liver (males: OR = 2.02; 95% CI: 1.68-2.44; females: OR = 1.91; 95% CI: 1.60-2.28) and pancreas (males: OR = 1.98; 95% CI: 1.57-2.50; females: OR = 1.97; 95% CI: 1.61-2.42) cancer were associated with high no-show rates. To reduce the rate of no-shows, hospitals should establish and enforce “missed appointment” policies as well as its effect upon health outcome.
DISCLOSURE STATEMENT
The authors declare no conflict of interest.
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