Hospital workers bypass traditional occupational injury reporting systems when reporting patient and visitor perpetrated (type II) violence
Abstract
Background
Under-reporting of type II (patient/visitor-on-worker) violence by workers has been attributed to a lack of essential event details needed to inform prevention strategies.
Methods
Mixed methods including surveys and focus groups were used to examine patterns of reporting type II violent events among ∼11,000 workers at six U.S. hospitals.
Results
Of the 2,098 workers who experienced a type II violent event, 75% indicated they reported. Reporting patterns were disparate including reports to managers, co-workers, security, and patients’ medical records—with only 9% reporting into occupational injury/safety reporting systems. Workers were unclear about when and where to report, and relied on their own “threshold” of when to report based on event circumstances.
Conclusions
Our findings contradict prior findings that workers significantly under-report violent events. Coordinated surveillance efforts across departments are needed to capture workers’ reports, including the use of a designated violence reporting system that is supported by reporting policies. Am. J. Ind. Med. 59:853–865, 2016. © 2016 Wiley Periodicals, Inc.
