Informal Organization

Wyatt Warner Burke

Wyatt Warner Burke

Teachers College, Columbia University, USA

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First published: 22 October 2020

Abstract

An informal organization usually complements a formal one. Instead of a formal hierarchy there is an informal network. A formal organization usually has certain symbols that represent and signify formality: for example, silver bars on the collar of one's uniform and stripes on the sleeves, in the military. Language is symbolic – “sir,” “ma'am,” “captain” instead of Jim, Jane, or Tom – when addressing someone. Roles differ. In the formal organization, roles are manager, executive, chief, or supervisor. In the informal organization, roles are historian, connector, maven, and humorist. Typically, an informal organization emerges as a counterpoint to the formal system because the latter is too bureaucratic, cumbersome, and inefficient. With the advent of the Internet, however, informal networks are now stand-alone organizations to counter boredom, loneliness, no social life, and the like. Informal organizations can be beneficial in helping to counter boredom and bureaucracy. They also can have a negative impact on the well-being of the formal organization by spreading rumors, resisting change, or by encouraging conformity to norms that run counter to effectiveness, for example, deliberately slowing down productivity. The informal organization is beneath the surface, difficult to see, and is represented more by what is not stated than what is said.

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