A qualitative study on barriers and facilitators of quality improvement engagement by frontline nurses and leaders
Abstract
Aim
This study aimed to understand the facilitators and barriers of quality improvement (QI) from the perspective of nurses and leaders at the frontline.
Background
Nurse engagement in QI has been associated with quality care and improved patient outcomes, yet nurse reported participation is low.
Methods
A descriptive qualitative design and purposive sampling was used to examine barriers and facilitators of nurse engagement.
Results
Facilitators (1) A leader’s influence on a QI culture. Subthemes: creating buy-in, support of a just culture and working in partnership with nurses. Barriers (1) Barriers in organizational culture for nurses to lead QI. Subthemes: organizational hierarchy, absence of a just culture, nurses’ role not valued, lack of accountability for QI in nursing role and resistance to change. (2) Barriers in organisational structure for nurses to lead QI. Subthemes: manager disengagement, time pressures, lack of access to timely data, lack of QI knowledge, siloed departments and lack of QI experts.
Conclusion
Barriers to QI engagement prevent nurses from fully engaging in QI. Creating a just culture and building the infrastructure to support nurse engagement is critical for success.
Implications for Nursing Management
Specific facilitators and barriers were identified that nurse leaders can assess in their practice setting and use relevant strategies to support engagement in QI.
CONFLICT OF INTEREST
The authors declare no conflict of interest.
Open Research
DATA AVAILABILITY STATEMENT
The data that support the findings of this study are available in the supporting information of this article.