ARTICLE
Twenty years of research on total quality management in Higher Education: A systematic literature review
Kanwal Nasim,
Arif Sikander,
Xiaowen Tian,
Kanwal Nasim
School of Business and Governance, Murdoch University, Perth, Australia
Search for more papers by this authorArif Sikander
School of Business and Governance, Murdoch University, Perth, Australia
Search for more papers by this authorXiaowen Tian
School of Business and Governance, Murdoch University, Perth, Australia
Search for more papers by this authorKanwal Nasim,
Arif Sikander,
Xiaowen Tian,
Kanwal Nasim
School of Business and Governance, Murdoch University, Perth, Australia
Search for more papers by this authorArif Sikander
School of Business and Governance, Murdoch University, Perth, Australia
Search for more papers by this authorXiaowen Tian
School of Business and Governance, Murdoch University, Perth, Australia
Search for more papers by this authorAbstract
enFaced with intensified global education competition, universities and other Higher Education institutions are implementing Total Quality Management (TQM) to keep rivals at bay. Meanwhile, research interest in TQM in Higher Education is growing. This paper reviews the achievements and limitations of extant research on TQM in Higher Education, and discusses directions for future research. The paper finds that extant research focuses on (1) teaching and learning but neglects research and industry engagement; (2) an isolated factor (e.g., teacher) but neglects other factors (e.g., facilities); (3) the Higher Education sector in advanced countries but neglects the Higher Education sector in developing countries; and (4) TQM as a phenomenon but neglects theory development and integration. Future research needs to address these limitations, adopt a more holistic perspective, and take a more inclusive and comprehensive approach to TQM in the Higher Education sector.
Abstract
zh概要：面对激烈的全球性教育竞争，大学和其他高等教育机构都在实施全面质量管理（TQM）以保持竞争力。同时，人们对全面质量管理研究的兴趣也在增长。本文回顾高等教育全面质量管理研究的成就和局限，并探讨今后的研究方向。本文发现以往对全面质量管理的研究1）侧重教学而忽略科研和行业参与，2）侧重某个单一因素（如教师）而忽略其他因素（如设施），3）侧重发达国家的高等教育而忽略发展中国家的高等教育，4）侧重全面质量管理现象而忽略全面质量管理的理论发展和`整合。今后的研究应该克服这些局限性，采取一种更加整体的视角，以一种更加包容而全面的方法去研究高等教育的全面质量管理。
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