RESEARCH ARTICLE
Trauma-informed organizational climate and its impact on first responder burnout during COVID-19
Andrea M. Headley,
Kaila Witkowski,
Christa Remington,
N. Emel Ganapati,
Santina L. Contreras,
Corresponding Author
Andrea M. Headley
McCourt School of Public Policy, Georgetown University, Washington, DC, USA
Correspondence
Andrea M. Headley, Georgetown University, McCourt School of Public Policy, Washington, DC, USA.
Email: [email protected]
Search for more papers by this authorKaila Witkowski
School of Public Administration, Florida Atlantic University, Boca Raton, Florida, USA
Search for more papers by this authorChrista Remington
School of Public Affairs, University of South Florida, Tampa, Florida, USA
Search for more papers by this authorN. Emel Ganapati
Steven J. Green School of International and Public Affairs, Florida International University, Miami, Florida, USA
Search for more papers by this authorSantina L. Contreras
Sol Price School of Public Policy, University of Southern California, Los Angeles, California, USA
Search for more papers by this authorAndrea M. Headley,
Kaila Witkowski,
Christa Remington,
N. Emel Ganapati,
Santina L. Contreras,
Corresponding Author
Andrea M. Headley
McCourt School of Public Policy, Georgetown University, Washington, DC, USA
Correspondence
Andrea M. Headley, Georgetown University, McCourt School of Public Policy, Washington, DC, USA.
Email: [email protected]
Search for more papers by this authorKaila Witkowski
School of Public Administration, Florida Atlantic University, Boca Raton, Florida, USA
Search for more papers by this authorChrista Remington
School of Public Affairs, University of South Florida, Tampa, Florida, USA
Search for more papers by this authorN. Emel Ganapati
Steven J. Green School of International and Public Affairs, Florida International University, Miami, Florida, USA
Search for more papers by this authorSantina L. Contreras
Sol Price School of Public Policy, University of Southern California, Los Angeles, California, USA
Search for more papers by this authorAbstract
First responders experience work-related challenges in higher magnitudes than other occupations. Organizational elements may mitigate or exacerbate burnout for first responders during public health emergencies (e.g., COVID-19). This mixed methods study of first responders in the United States aims to (1) assess the relationship between a trauma-informed organizational climate (TIC) and burnout; (2) analyze the moderating effect of TIC on role strain and burnout; and (3) identify how a TIC can mitigate contributors to burnout. Survey data (n = 3,517) of first responders demonstrate that a TIC (of safety, trust, choice, collaboration, and empowerment) negatively correlates with burnout. Further, a TIC moderates the positive relationship between role strain and burnout. Interviews of first responders (n = 91) reveal that fewer employee interactions, lack of rule-following behaviors, impaired communication, staffing shortages, and limited time off contribute to burnout. Open communication, resource provision, collaboration opportunities, and creative problem-solving enhance work climate.
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