Volume 55, Issue 2 pp. 249-254
ORIGINAL ARTICLE

Emergency psychiatric services in Roozbeh Hospital: A qualitative study of the staff's experiences

Mahtab Motamed MD

Mahtab Motamed MD

Department of Psychiatry, Tehran University of Medical Sciences, Tehran, Iran

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Seyyed Taha Yahyavi MD

Seyyed Taha Yahyavi MD

Department of Psychiatry, Tehran University of Medical Sciences, Tehran, Iran

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Vandad Sharifi MD

Vandad Sharifi MD

Department of Psychiatry, Tehran University of Medical Sciences, Tehran, Iran

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Javad Alaghband-rad MD

Javad Alaghband-rad MD

Department of Psychiatry, Tehran University of Medical Sciences, Tehran, Iran

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Farinaz Aghajannashtaei MD

Corresponding Author

Farinaz Aghajannashtaei MD

Department of Psychiatry, Tehran University of Medical Sciences, Tehran, Iran

Correspondence Farinaz Aghajannashtaei, MD, Department of Psychiatry, Tehran University of Medical Sciences, Tehran 1333715914, Iran. Email: [email protected]

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First published: 13 January 2019
Citations: 4

Abstract

Purpose

This study aims to explore how psychiatric residents and nurses experience the conditions of psychiatric emergency services.

Design and Methods

This qualitative study was carried out using content analysis. Data were collected through unstructured interviews conducted during three focus groups.

Findings

The results of the focus groups were classified into the following five categories of issues influencing the staff's experiences: repetitive problems, long wait times, ambiguity, insecurity, and stability.

Practice Implications

Improving the staff's communication skills and educating them on how to manage violence, establishing a well-functional system of triage, and optimizing bed management and discharge planning are among several potential strategies that might be considered to improve the quality of care in psychiatric emergency services.

CONFLICTS OF INTEREST

The authors declare that there are no conflicts of interest.

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