Choice on the menu: Increasing meal choice for people living in residential aged care, a pilot study
Corresponding Author
Mikaela Wheeler
School of Public Health, Faculty of Medicine, The University of Queensland, Herston, Queensland, Australia
Correspondence Mikaela Wheeler, School of Public Health, Faculty of Medicine, The University of Queensland, 266 Herston Road, Building 87, Herston, QLD, Australia.
Email: [email protected]
Search for more papers by this authorKaren L. Abbey
School of Human Movement and Nutrition Science, Faculty of Health and Behavioural Science, The University of Queensland, St Lucia, Queensland, Australia
Search for more papers by this authorSandra M. Capra
School of Human Movement and Nutrition Science, Faculty of Health and Behavioural Science, The University of Queensland, St Lucia, Queensland, Australia
Search for more papers by this authorCorresponding Author
Mikaela Wheeler
School of Public Health, Faculty of Medicine, The University of Queensland, Herston, Queensland, Australia
Correspondence Mikaela Wheeler, School of Public Health, Faculty of Medicine, The University of Queensland, 266 Herston Road, Building 87, Herston, QLD, Australia.
Email: [email protected]
Search for more papers by this authorKaren L. Abbey
School of Human Movement and Nutrition Science, Faculty of Health and Behavioural Science, The University of Queensland, St Lucia, Queensland, Australia
Search for more papers by this authorSandra M. Capra
School of Human Movement and Nutrition Science, Faculty of Health and Behavioural Science, The University of Queensland, St Lucia, Queensland, Australia
Search for more papers by this authorAbstract
Background
For residents in residential aged care (RAC), opportunities to make decisions about their meals are often limited. Increasing choice for residents requires significant changes to be made to the foodservice system to deliver nutritionally adequate, timely and enjoyable meals to residents. The pilot project aimed to understand the effect of increasing choice in meals on residents, staff and the foodservice system.
Methods
A pragmatic action research approach was used to collaboratively design and evaluate an altered a foodservice system that increased choice, enabling residents to place their order at the mealtime and choose from a menu of seven hot meal options for lunch and dinner. Outcome measures were measured pre- and post-implementation and included food waste, resident satisfaction and foodservice costs.
Results
Resident satisfaction measured on a 5-point Likert scale improved between pre- (3.60 ± 1.09) and post- (4.57 ± 0.49) measurements, whereas production waste increased (pre—55g, post—90 g) and foodservice costs increased (pre—$9.20–$11.14 per resident per day, post—$11.01–$12.15 per resident per day). Compared to the standard cook serve meal, consumption of protein foods increased marginally (+5 g), vegetable consumption increased (+11 g) and carbohydrate consumption decreased (−38 g) for meals consumed from the intervention menu.
Conclusions
Increasing choice can have a positive impact of resident satisfaction; however, further work is needed to investigate how production waste and costs can be addressed.
Key points
-
Foodservice systems in residential aged care can be designed to enable residents to become autonomous.
-
Engagement of both residents and staff in the process of co-generating knowledge, the research design and evaluation is vital to ensure intervention fit and translation to real-world settings.
-
Future work should establish core intervention components needed to increase choice and develop tools and resources to enable homes to modify and adapt the intervention to suit their environment and resident needs.
CONFLICT OF INTEREST STATEMENT
The authors declare no conflicts of interest.
Open Research
DATA AVAILABILITY STATEMENT
Research data are not shared.
REFERENCES
- 1Keller HH, Syed S, Dakkak H, Wu SA, Volkert D. Reimagining nutrition care and mealtimes in long-term care. J Am Med Dir Assoc. 2022; 23(2): 253–260.e1.
- 2Davies M, Zúñiga F, Verbeek H, Staudacher S. Exploring resident experiences of person-centred care at mealtimes in long-term residential care: a rapid ethnography. BMC Geriatr. 2022; 22(1): 963.
- 3 Australian Government. About residential aged care. 2022. https://www.health.gov.au/our-work/residential-aged-care/about-residential-aged-care#:~:text=Residential%20respite%20care-,What%20is%20residential%20aged%20care%3F,residential%20care%20to%20eligible%20people
- 4Evans BC, Crogan NL, Shultz JA. The meaning of mealtimes: connection to the social world of the nursing home. J Gerontol Nurs. 2005; 31(2): 11–17.
- 5Milte R, Ratcliffe J, Chen G, Miller M, Crotty M. Taste, choice and timing: investigating resident and carer preferences for meals in aged care homes. Nurs Health Sci. 2018; 20(1): 116–124.
- 6Boelsma F, Baur VE, Woelders S, Abma TA. “Small” things matter: residents' involvement in practice improvements in long-term care facilities. J Aging Stud. 2014; 31: 45–53.
- 7Crandall LG, White DL, Schuldheis S, Talerico KA. Initiating person-centered care practices in long-term care facilities. J Gerontol Nurs. 2007; 33(11): 47–56.
- 8Crogan NL, Evans B, Severtsen B, Shultz JA. Improving nursing home food service: uncovering the meaning of food through residents' stories. J Gerontol Nurs. 2004; 30(2): 29–36.
- 9 Aged Care Quality and Safety Commission. Analysis of a survey of food and dining experiences in residential aged care services: final report. Canberra: Australian Government; 2023.
- 10Chisholm A, Jensen J, Field P. Eating environment in the aged-care residential setting in New Zealand: promoters and barriers to achieving optimum nutrition. Observations of the foodservice, menu and meals. Nutr Diet. 2011; 68(2): 161–166.
- 11Milte R, Bradley C, Miller M, Farrer O, Crotty M. How widely are supportive and flexible food service systems and mealtime interventions used for people in residential care facilities? A comparison of dementia-specific and nonspecific facilities. Healthcare. 2018; 6(4): 140.
10.3390/healthcare6040140 Google Scholar
- 12Abbey K, Wright O, Capra S. Menu planning in residential aged care—the level of choice and quality of planning of meals available to residents. Nutrients. 2015; 7(9): 7580–7592.
- 13Mellow ML, Luscombe-Marsh N, Taylor PJ, Kenny P, Lushington K. Food, nutrition and the dining experience in aged care settings: findings of a nationwide survey. Australas J Ageing. 2024; 43(1): 100–111.
- 14 Royal Commission into Aged Care Quality and Safety. Final report: care, dignity and respect. Canberra: Commonwealth of Australia; 2021.
- 15Wheeler M, Abbey KL, Capra SM. Meal choice for residential aged care is not yet defined: a scoping review of policies, standards, reports and guidelines. Nutr Diet. 2022; 79(1): 169–180.
- 16Ball MM, Whittington FJ, Perkins MM, Patterson VL, Hollingsworth C, King SV, et al. Quality of life in assisted living facilities: viewpoints of residents. J Appl Gerontol. 2000; 19(3): 304–325.
- 17Lee KH, Mo J. The factors influencing meal satisfaction in older adults: a systematic review and meta-analysis. Asian Nurs Res. 2019; 13(3): 169–176.
- 18Lengyel C. Assessment of food service delivery to elderly residents in long term care facilities. Sakatchewan: ProQuest Dissertations Publishing; 2002.
- 19Bernoth MA, Dietsch E, Davies C. ‘Two dead frankfurts and a blob of sauce’: the serendipity of receiving nutrition and hydration in Australian residential aged care. Collegian. 2014; 21(3): 171–177.
- 20Simmons SF, Cleeton P, Porchak T. Resident complaints about the nursing home food service: relationship to cognitive status. J Gerontol B Psychol Sci Soc Sci. 2009; 64(3): 324–327.
- 21Bianchi VE, Herrera PF, Laura R. Effect of nutrition on neurodegenerative diseases. A systematic review. Nutr Neurosci. 2021; 24(10): 810–834.
- 22Lorenzo-López L, Maseda A, de Labra C, Regueiro-Folgueira L, Rodríguez-Villamil JL, Millán-Calenti JC. Nutritional determinants of frailty in older adults: a systematic review. BMC Geriatr. 2017; 17(1): 108.
- 23Agarwal E, Marshall S, Miller M, Isenring E. Optimising nutrition in residential aged care: a narrative review. Maturitas. 2016; 92: 70–78.
- 24Agarwal E, Miller M, Yaxley A, Isenring E. Malnutrition in the elderly: a narrative review. Maturitas. 2013; 76(4): 296–302.
- 25Fávaro-Moreira NC, Krausch-Hofmann S, Matthys C, Vereecken C, Vanhauwaert E, Declercq A, et al. Risk factors for malnutrition in older adults: a systematic review of the literature based on longitudinal data. Adv Nutr. 2016; 7(3): 507–522.
- 26O'Shea M-C, Bauer J, Barrett C, Corones-Watkins K, Kellett U, Maloney S, et al. Malnutrition prevalence in Australian residential aged care facilities: a cross-sectional study. Healthcare. 2024; 12(13): 1296.
- 27Cereda E, Pedrolli C, Klersy C, Bonardi C, Quarleri L, Cappello S, et al. Nutritional status in older persons according to healthcare setting: a systematic review and meta-analysis of prevalence data using MNA(®). Clin Nutr. 2016; 35(6): 1282–1290.
- 28Puckett RP, Connell BC, Dahl MK, Jackson R, McClusky KW. Practice paper of the american dietetic association: a systems approach to measuring productivity in health care foodservice operations. J Am Diet Assoc. 2005; 105(1): 122–130.
- 29Gregoire MB. Foodservice organizations: a managerial and systems approach. 8th ed. Boston: Pearson; 2013.
- 30Remnant J, Adams J. The nutritional content and cost of supermarket ready-meals. Cross-sectional analysis. Appetite. 2015; 92: 36–42.
- 31Kelly LM, Cordeiro M. Three principles of pragmatism for research on organizational processes. Methodological Innovations. 2020; 13(2):2059799120937242.
10.1177/2059799120937242 Google Scholar
- 32Bell JJ, Rossi T, Bauer JD, Capra S. Developing and evaluating interventions that are applicable and relevant to inpatients and those who care for them; a multiphase, pragmatic action research approach. BMC Med Res Methodol. 2014; 14: 98.
- 33Australian Healthcare and Hospitals Association, Consumers Forum of Australia. Experience based co-design toolkit 2017. 2023. https://ahha.asn.au/experience-based-co-design-toolkit
- 34Byles J, Perry L, Parkinson L, Bellchambers H, Moxey A, Howie A, et al. Encouraging best practice nutrition and hydration in residential aged care. 2009.
- 35Sherwin AJ, Nowson CA, McPhee J, Alexander JL, Wark JD, Flicker L. Nutrient intake at meals in residential care facilities for the aged: validated visual estimation of plate waste. Nutr Diet. 1998; 55(4): 188–193.
- 36McHugh ML. Interrater reliability: the kappa statistic. Biochem Med. 2012; 22(3): 276–282.
- 37Wheeler M, Abbey K, Capra S. Costing foodservices in aged care is more than food alone: the development of the FCT. Nutrients. 2022; 14(14): 2910.
- 38Wright ORL, Capra S, Connelly LB. Foodservice satisfaction domains in geriatrics, rehabilitation and aged care. J Nutr Health Aging. 2010; 14(9): 775–780.
- 39Wright ORL, Connelly LB, Capra S. Consumer evaluation of hospital foodservice quality: an empirical investigation. Int J Health Care Qual Assur. 2006; 19(2): 181–194.
10.1108/09526860610651708 Google Scholar
- 40Pankhurst M, Yaxley A, Miller M. Measuring food service satisfaction amongst residents living in nursing homes—a new and valid person-centered approach. Nutrients. 2023; 15(3): 508.
- 41 Department of Health and Aged Care. Review of the aged care quality standards. Canberra: Australian Government; 2023. https://www.health.gov.au/topics/aged-care/aged-care-reforms-and-reviews/royal-commission-into-aged-care-quality-and-safety/review-of-the-aged-care-quality-standards
- 42Aytekin Sahin G, Caferoglu Z. The food service quality and its effects on nutritional status in nursing home residents. Clin Nutr ESPEN. 2022; 47: 233–239.
- 43Kenkmann A, Hooper L. The restaurant within the home: experiences of a restaurant-style dining provision in residential homes for older people. Quality in Ageing and Older Adults. 2012; 13(2): 98–110.
10.1108/14717791211231184 Google Scholar
- 44Leson SM. Restaurant-style dining in skilled nursing facilities: Resident and employee satisfaction. US: ProQuest Information & Learning; 2010.
- 45Crogan NL, Dupler AE, Short R, Heaton G. Food choice: can improve nursing home resident meal service satisfaction and nutritional status. J Gerontol Nurs. 2013; 39(5): 38–45.
- 46Daehn R. Get ‘cart’-ed away. A program that brings the dining room to your residents. Contemp Longterm Care. 2002; 25(4): 9–10.
- 47Kenkmann A, Price GM, Bolton J, Hooper L. Health, wellbeing and nutritional status of older people living in UK care homes: an exploratory evaluation of changes in food and drink provision. BMC Geriatr. 2010; 10(1): 28.
- 48Faust K. Spirit and the selective menu. Contemp Adm Long Term Care. 1980; 3(9): 28.
- 49Nijs K, de Graaf C, van Staveren WA, de Groot LCPGM. Malnutrition and mealtime ambiance in nursing homes. J Am Med Dir Assoc. 2009; 10(4): 226–229.
- 50Remsburg RE, Luking A, Baran P, Radu C, Pineda D, Bennett RG, et al. Impact of a buffet-style dining program on weight and biochemical indicators of nutritional status in nursing home residents. J Am Diet Assoc. 2001; 101(12): 1460–1463.
- 51Wright ORL, Connelly LB, Capra S, Hendrikz J. Determinants of foodservice satisfaction for patients in geriatrics/rehabilitation and residents in residential aged care. Health Expect. 2013; 16(3): 251–265.
- 52Bangerter LR, Heid AR, Abbott K, Van Haitsma K. Honoring the everyday preferences of nursing home residents: perceived choice and satisfaction with care. Gerontologist. 2017; 57(3): 479–486.
- 53Hunter PV, Hadjistavropoulos T, Thorpe L, Lix LM, Malloy DC. The influence of individual and organizational factors on person-centred dementia care. Aging Ment Health. 2016; 20(7): 700–708.
- 54Moilanen T, Kangasniemi M, Papinaho O, Mynttinen M, Siipi H, Suominen S, et al. Older people's perceived autonomy in residential care: an integrative review. Nurs Ethics. 2020; 28(3): 414–434.
- 55Lindsey Jacobs M, Lynn Snow A, Allen RS, Hartmann CW, Dautovich N, Parmelee PA. Supporting autonomy in long-term care: lessons from nursing assistants. Geriatr Nurs (Minneap). 2019; 40(2): 129–137.
- 56Van Wymelbeke V, Sulmont-Rossé C, Feyen V, Issanchou S, Manckoundia P, Maître I. Optimizing sensory quality and variety: an effective strategy for increasing meal enjoyment and food intake in older nursing home residents. Appetite. 2020; 153:104749.
- 57Nijs KAND, de Graaf C, Kok FJ, van Staveren WA. Effect of family style mealtimes on quality of life, physical performance, and body weight of nursing home residents: cluster randomised controlled trial. BMJ. 2006; 332(7551): 1180–1184.
- 58Huang H-C, Shanklin CW. An integrated model to measure service management and physical constraints' effect on food consumption in assisted-living facilities. J Am Diet Assoc. 2008; 108(5): 785–792.
- 59Dent E, Wright ORL, Woo J, Hoogendijk EO. Malnutrition in older adults. Lancet. 2023; 401(10380): 951–966.
- 60Alibhai SMH. An approach to the management of unintentional weight loss in elderly people. Can Med Assoc J. 2005; 172(6): 773–780.
- 61Li LY, Poon S, Robbins J, Iuliano S. Food provision in Australian aged care homes does not meet protein needs of residents: a call for reform. Nutr Diet. 2023.
- 62Sossen L, Bonham M, Porter J. An investigation of recommended serve food portions and attaining energy and protein requirements in older adults living in residential care. J Hum Nutr Diet. 2021; 34(2): 374–383.
- 63Borkent J, Manders M, Nijhof A, Wijker L, Feskens E, Naumann E, et al. Too low protein and energy intake in nursing home residents. Nutrition. 2023; 110:112005.
- 64Strotmann C, Friedrich S, Kreyenschmidt J, Teitscheid P, Ritter G. Comparing food provided and wasted before and after implementing measures against food waste in three healthcare food service facilities. Sustainability. 2017; 9(8): 1409.
- 65Cook N, Collins J, Goodwin D, Porter J. Factors influencing implementation of food and food-related waste audits in hospital foodservices. Front Nutr. 2022; 9:1062619.
- 66 StewartBrown Chartered Accountants. Aged Care Financial Performance Survey Sector Report FY21. 2021.
- 67Lam HR, Chow S, Taylor K, Chow R, Lam H, Bonin K, et al. Challenges of conducting research in long-term care facilities: a systematic review. BMC Geriatr. 2018; 18(1): 242.
- 68Cave D, Abbey K, Capra S. The challenges facing residential aged care homes to participate in quality food and nutrition research. J Hum Nutr Diet. 2023; 36(4): 1547–1555.
- 69Skivington K, Matthews L, Simpson SA, Craig P, Baird J, Blazeby JM, et al. A new framework for developing and evaluating complex interventions: update of Medical Research Council guidance. BMJ. 2021; 374: n2061.
- 70Ogrinc G, Davies L, Goodman D, Batalden P, Davidoff F, Stevens D. SQUIRE 2.0 (Standards for QUality Improvement Reporting Excellence): revised publication guidelines from a detailed consensus process. BMJ Qual Saf. 2016; 25(12): 986–992.