Perceptions and impact of patient reviews: a survey of academic dermatologists
Rebekah Leigh
Loma Linda University, School of Medicine, Loma Linda, CA, USA
Search for more papers by this authorDahyeon Kim
Loma Linda University, School of Medicine, Loma Linda, CA, USA
Search for more papers by this authorMarina Kristy Ibraheim
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorChristina Kraus
Department of Dermatology, University of California, Irvine, Irvine, CA, USA
Search for more papers by this authorConroy Chow
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorJaniene Luke
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorHarry Dao
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorNancy Anderson
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorFu-Sheng Chou
Southern California Permanente Medical Group, Pasadena, CA, USA
Kaiser Permanente Riverside Medical Center, Riverside, CA, USA
Search for more papers by this authorCorresponding Author
Ashley Elsensohn
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Loma Linda University, Department of Pathology and Human Anatomy, Loma Linda, CA, USA
Correspondence
Ashley Elsensohn
Pathology and Human Anatomy
Loma Linda University
25865 Barton Road, Suite 101, Building D
Loma Linda, CA 92354
USA
E-mail: [email protected]
Search for more papers by this authorRebekah Leigh
Loma Linda University, School of Medicine, Loma Linda, CA, USA
Search for more papers by this authorDahyeon Kim
Loma Linda University, School of Medicine, Loma Linda, CA, USA
Search for more papers by this authorMarina Kristy Ibraheim
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorChristina Kraus
Department of Dermatology, University of California, Irvine, Irvine, CA, USA
Search for more papers by this authorConroy Chow
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorJaniene Luke
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorHarry Dao
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorNancy Anderson
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Search for more papers by this authorFu-Sheng Chou
Southern California Permanente Medical Group, Pasadena, CA, USA
Kaiser Permanente Riverside Medical Center, Riverside, CA, USA
Search for more papers by this authorCorresponding Author
Ashley Elsensohn
Loma Linda University, Department of Dermatology, Loma Linda, CA, USA
Loma Linda University, Department of Pathology and Human Anatomy, Loma Linda, CA, USA
Correspondence
Ashley Elsensohn
Pathology and Human Anatomy
Loma Linda University
25865 Barton Road, Suite 101, Building D
Loma Linda, CA 92354
USA
E-mail: [email protected]
Search for more papers by this authorConflict of interest: None.
Funding source: None.
Abstract
Background
Patient reviews (PRs) have emerged as a method to assess patient experiences with healthcare in order to improve the quality of care. Both institutional and third-party organizations collect quantitative data and comments from these patient surveys, usually accessible to the public for review. Our study examined dermatologists' perceptions of PRs and assessed their impact on dermatologists.
Methods
A survey was sent to the Association of Professors of Dermatology listserv (response rate 30%).
Results
Most respondents disagreed with the statements that PRs are good for doctors (63%), good for patients (58%), helpful for doctors (58%), or that high PRs indicate being a good doctor (65%). The majority disagreed that PRs should be available publicly (60%). Respondents agreed that PRs contribute to depersonalization (60%), energy depletion or exhaustion (55%), added stress at work (70%), negativism/cynicism about work (60%), and diminished professional efficacy (29%). Self-identified female respondents were more likely to agree that PRs added stress to work compared to self-identified males (66% vs. 42%, P < 0.05).
Conclusions
Overall, these findings suggest that PRs may negatively impact dermatologists' well-being and perceived stress levels.
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