Identifying and addressing mental health providers’ perceived barriers to clinical video telehealth utilization
Kristen Perry
VA Puget Sound Health Care System, Tacoma, Washington
Department of Psychiatry and Behavioral Sciences, University of Washington, Seattle, Washington
Search for more papers by this authorSari Gold
VA Puget Sound Health Care System, Tacoma, Washington
Department of Psychiatry and Behavioral Sciences, University of Washington, Seattle, Washington
Search for more papers by this authorCorresponding Author
Erika M. Shearer
VA Puget Sound Health Care System, Tacoma, Washington
Correspondence Erika M. Shearer, VA Puget Sound Health Care System, 9600 Veterans Drive SW, Tacoma, WA 98493. Email: [email protected]
Search for more papers by this authorKristen Perry
VA Puget Sound Health Care System, Tacoma, Washington
Department of Psychiatry and Behavioral Sciences, University of Washington, Seattle, Washington
Search for more papers by this authorSari Gold
VA Puget Sound Health Care System, Tacoma, Washington
Department of Psychiatry and Behavioral Sciences, University of Washington, Seattle, Washington
Search for more papers by this authorCorresponding Author
Erika M. Shearer
VA Puget Sound Health Care System, Tacoma, Washington
Correspondence Erika M. Shearer, VA Puget Sound Health Care System, 9600 Veterans Drive SW, Tacoma, WA 98493. Email: [email protected]
Search for more papers by this authorAbstract
Objective
Clinical video telehealth (CVT) is an innovative modality to provide care directly to Veterans’ homes. Despite prior training initiatives, CVT remains underutilized. This project sought to better understand barriers to implementation and to compare responses of CVT utilizers versus nonutilizers.
Method
Mental health staff were invited to complete an online anonymous survey on their use of CVT in clinical practice.
Results
A total of 159 mental health staff completed the survey. Although the majority of the sample endorsed personal use of a video chat program, less than half reported using CVT for patient care. Among nonutilizers, lack of training was the most frequently endorsed barrier to CVT use whereas administrative burden was the most frequently endorsed barrier by utilizers.
Conclusions
This study extends existing literature by determining barriers to CVT adoption. It identifies several barriers among utilizers versus nonutilizers. Discussion includes potential guidelines for overcoming barriers to CVT utilization.
Supporting Information
| Filename | Description |
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| jclp22770-sup-0001-Barriers_to_CVT_Utilization_Appendix.docx19.1 KB | Supporting information |
Please note: The publisher is not responsible for the content or functionality of any supporting information supplied by the authors. Any queries (other than missing content) should be directed to the corresponding author for the article.
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