Chapter 24

Cognitive Performance Modeling

Maryam Zahabi

Maryam Zahabi

Wm Michael Barnes ‘64 Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, USA

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Junho Park

Junho Park

Wm Michael Barnes ‘64 Department of Industrial and Systems Engineering, Texas A&M University, College Station, TX, USA

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First published: 07 July 2023

Summary

Cognitive performance models are computational models that represent humans’ performance as they interact with interfaces and provide information on user intentions and information processing. These models can analyze the tasks in great detail, predict operator task performance and cognitive workload, and identify serial and parallel operations. Cognitive performance models started with the goals, operators, methods, and selection rules (GOMS) family, including simple keystroke-level models (KLM) to more advanced cognitive structures and models including Executive Process Interactive Control (EPIC), Queuing Network-Model Human Processor (QN-MHP), and Adaptive Control of Thought-Rational (ACT-R). This chapter reviews cognitive performance modeling approaches in the human-systems engineering area and some of the challenges and limitations of applying these methods. In addition, a set of guidelines is provided for future research.

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